BOOKING TERMS AND CONDITIONS
The following booking conditions form part of the basis of your contract with Hermanus Camino, a partnership which carries on business as an outdoor adventure and tour facilitator in South Africa (“we”, “us” and “our”). Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and that you agree to them.
These booking conditions only apply to the tour arrangements which you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “tour”, “booking”, “contract” or “arrangements” mean such tour arrangements unless stated otherwise. References to “departure” means the start date of these arrangements.
You agree that it is your personal decision to travel and that you are doing so with full knowledge of current travel recommendations and travel restrictions with regard to the risk of COVID-19, with you having taken full personal responsibility to inform yourself in relation thereto. We do not assume responsibility and will not be responsible for any unsafe conditions or health hazards, including pandemics or other illnesses to which you may be exposed. We will however, use our reasonable endeavours to provide you with the latest travel information available to us in respect of the regulations, conditions and supplier terms applicable in relation to COVID-19, as at the time of your booking. We, our employees and agents will also not be responsible for any loss (financial or otherwise), damage, illness, harm, trauma, death, delay, denial of onward travel or costs (including but not limited to quarantine costs), which you may incur or suffer, whether during or post tour, arising directly or indirectly out of the risks and/or dangers associated with travelling during the COVID-19 pandemic, whether or not you had been informed by us of such risks and/or dangers at the time of the booking.
Please note that most insurance policies have a specific clause stating that they do not cover epidemics or pandemics, especially when travel warnings are in place. We recommend that you take advice from an insurance broker should you have any queries regarding the appropriateness of a travel insurance policy. We shall not be liable for your election not to purchase insurance nor shall we be liable to you for any claim by a travel insurer as it relates to COVID-19 or any other claim under the relevant policy.
Provisional bookings will only be made upon written confirmation by us of your requested tour. Where you are under 18 years of age at the time of the booking, the application form must also be signed by your parent or guardian during the booking process.
Bank Name: Standard Bank
Account Number: 101 607 019 00
Branch Code: 051001
Swift Reference: SBZA ZA JJ
Currency: South African Rand (ZAR)
Changes to your confirmed tour may be considered depending on practicalities and availabilities, and associated costs may be applicable.
Cancellations of bookings must be notified to us by email as soon as possible. Your notice of cancellation will only be effective when receipt is confirmed by us in writing. The following cancellation charges and refund terms will apply:
|Cancellations made 31 or more days prior to departure||
0% cancellation fee
|Cancellations made 30 days or less prior to departure||
100% cancellation fee
Your tour may include the services of third parties. We do not accept liability for any loss, damage, injury, illness, harm or death which you may suffer as a result of any act or omission by a third party where they fail to meet their obligations to you whether in relation to accommodation arrangements or otherwise.
We recommend that you have adequate and appropriate cover for your tour and ensure that all of the activities which you will be carrying out are covered by such insurance. Please read your policy details carefully and take them with you on your tour. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
We both agree that South African law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”). We both also agree that any claim (whether or not involving any personal injury) which arises between us must be dealt with by the courts of the Republic of South Africa only.
The protection of your personal information or data is extremely important to us. In order to respond to an enquiry, process and fulfil your booking or send you a brochure or other promotional material, we need to collect personal data from you. We will only process your personal data in connection with the purpose for which you have provided it (for example, arranging your tour) or as you have consented to our using it (for example, to send you marketing material) or as permitted by data protection laws.
You and your personal data will be protected by the Protection of Personal Information Act 4 of 2013 (which is otherwise known as POPIA). We refer to this legislation as data protection laws. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, which is appropriate to the harm that might result.
You may ask us what personal data of yours is being held or processed, for what purpose and to whom it may be or has been disclosed. You may also withdraw your consent to receiving marketing material or other communications from us at any time by unsubscribing to our e-mails or otherwise contacting us. Please also let us know if you believe the personal data we are holding is inaccurate, out of date or incomplete. You may contact us by e-mail at firstname.lastname@example.org, telephone at +27 (83) 212 7343 / +27 (83) 677 2171 or post to 4 Stemmet Street, Eastcliff, Hermanus. If you have any complaint about the way in which your personal data has been dealt with, please let us know by email to email@example.com. We will investigate and respond to you as soon as we reasonably can.
In these booking conditions, “force majeure” means any event which we or the supplier of the service(s)in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, significant risks to human health such as the outbreak of serious disease at the travel destination, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or any expense of any nature as a result of “force majeure”.
We elect 4 Stemmet Street, Eastcliff, Hermanus, 7200 as the address for service of any notice, consent, approval or other form of communication. We acknowledge the address nominated by you on the signature page of the contract.
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